A wave of
our magic wand and POOF!...customer's headstock
Dennis Luchette of Maldorf, MD. writes . . .
On May 25th, I requested the use of a Loaner Headstock. On
May 29th, I received it and sent mine back to you the same day.
I set the loaner up, attached my planer and jointer and hadn't even
finished my planing job when on June 4th, my headstock was back
in my possession, completely reconditioned as I had requested! It
took me longer to change headstocks than it did being without it.
I've been a
woodworker for over 20 years and today, you can't find a tool in
my shop that isn't made by Shopsmith (except for my Porter-Cable
router). Keep up the great work. You're providing a great joy to
Excellent Customer Service is a way of life at Shopsmith
Roger B. of Greenville, NC writes...
Many times, people fail to recognize quality service from
the companies they deal with. I felt compelled, after my most recent
experience with your organization, to write and voice my opinion.
Never in my 24 years of business experience, have I received the
extremely efficient and courteous service that I receive when dealing
with the employees of your company. They make me feel important
as a customer of Shopsmith.
This is not
a one-time experience for me, as I have consistently been impressed
with your people. Today's telephone order made me think of this
experience and that this type of service should be applauded.
I would recommend to any company, large or small, that they adopt
Shopsmith's attitude with its customers. It is infinitely superior
to any other company's efforts.
Old-Timer is still a very happy camper!
L. Curry of Lexington, VA writes...
Just after World War II, I purchased a Shopsmith, Model 10ER.
About 10 or so years later, I upgraded by buying a MARK V, which
I still have. It's safe to say that most things of this sort fall
short of what the sales pitch leads us to believe. However, I have
found that Shopsmith is a happy exception to this. Both of the models
I have owned have enabled me to make numerous high-quality articles
and afforded me a great feeling of accomplishment.
cases, friends watching me use my Shopsmith have been motivated
to buy one of their own. I have found your product to be a sophisticated
and superbly engineered piece of equipment. Its versatility is remarkable
and I feel privileged to own a Shopsmith multi-purpose tool.
Mail from our Owner’s . . .