MAY/JUN
2004
Volume 47/Issue 3
IN
THIS ISSUE
Project
Articles
•
Hanging Glass Door Cabinets
• Outdoor Duckboards
• Adjustable Plant Shelf
DEPARTMENTS
•
Ask Smitty
• Owner’s Gallery
• Letters from Owners
•
New Baby Workshop Calendar
Academy Notes
The
Ins and Outs of Using Woodturning Chisels
Service Pointers
Shopsmith
Jigsaw Troubleshooting
Safety Tips
All about Respirators and Dust Masks
What's
New
Check
out our New Online Accessory Catalog
EDUCATION
• Find
A Shopsmith Woodworking Academy Near You
•
National
Woodworking Academy in Dayton, OH
ONLINE
CATALOGS
• Online Accessory Catalog
•
Request
Printed Accessory Catalog
• Online
Replacement Parts Catalog
MARK
V INFORMATION
•
Find
A Shopsmith
MARK V Demo Near You
•
Request
MARK V Information Package
LINKS
•
Links Worth Visiting
•
Free Woodworking
Tips
FEEDBACK
Contacting
Shopsmith
Copyright
2004.
Shopsmith, Inc.
All Rights Reserved
Real
Letters from
Shopsmith Power Tool Owners
Here at Shopsmith, our mailbox is constantly stuffed with great letters from Shopsmith Power Tool Owners, talking about how they use their tools and what they think about them. Here are some excerpts from just a few of the thousands of letters we’ve received from the members of our Shopsmith Family of satisfied owners throughout the years. We hope you’ll enjoy reading them as much as we have.
Missouri owner appreciates good Customer Service
K. Rhoads
of Cedar Creek, MO writes...
“Several months ago, I purchased a special drill bit from you folks
and recently managed to break it during use. When I called your toll-free
number to see if there was any kind of warranty, your representative just
called-up my order on her computer, and without any questions whatsoever,
simply said....“Yes it is. We'll ship you out a new one right away.”
I wasn't even asked to return the broken one!
Only two days later (and the day before Christmas, I might add), the local delivery service brought it to my door. You had shipped it air freight and next-day truck. I am both amazed and extremely appreciative of this kind of customer service. You've won a loyal customer...and I'll spread the word.”
New York owner's wife - Seeking Ohio residency
Ms. Robert
W. of Garden City, NY writes...
“...my children and I bought a Shopsmith MARK V as a surprise for
my husband. Let me tell you, it was a real surprise for him. My husband
started putting everything together and every piece of equipment...nuts,
bolts, screws and whatever...he was so amazed that everything lined-up.
He constantly said...I have never seen such precision all my life.
Everything is just perfect!
I'd like to add that the first shipment we received from Shopsmith included boxes that had been broken or torn in shipment. The driver talked me into accepting them and when my husband came home, he had a fit! He immediately called your offices, afraid that we weren't going to get satisfaction. You see, we're New Yorkers, and in no way would we get the kinds of courtesy, kindness and efficiency that we got from all the girls working for Shopsmith. In fact, I told one of the girls on the phone that I really wish I could move to Ohio! HA!
Needless to say, our replacement shipment arrived promptly. Words cannot express our feelings for the Shopsmith girls who helped us through this problem. Many, many thanks to all of you from my husband and I.”
