JULY/AUG
2004
Volume 47/Issue 4
IN
THIS ISSUE
Project
Articles
•
Antique Quilt Display Rack
• Heart-Shaped Display Stand
• Duck Napkin Holder
DEPARTMENTS
•
Ask Smitty
• Owner’s Gallery
• Letters from Owners
•
New Baby Workshop Calendar
Academy Notes
Hardwood
Information You Should Know - Pt 1
Service Pointers
MARK
V Alignment
Woodworking
Technologies
New
Woodworking Glues
Safety
Safety Lessons I've Learned
What's
New
The
Shopsmith Gift Card
EDUCATION
• Find
A Shopsmith Woodworking Academy Near You
•
National
Woodworking Academy in Dayton, OH
ONLINE
CATALOGS
• Online Accessory Catalog
•
Request
Printed Accessory Catalog
• Online
Replacement Parts Catalog
MARK
V INFORMATION
•
Find
A Shopsmith
MARK V Demo Near You
•
Request
MARK V Information Package
LINKS
•
Links Worth Visiting
•
Free Woodworking
Tips
FEEDBACK
Contacting
Shopsmith
Copyright
2004.
Shopsmith, Inc.
All Rights Reserved
Real
Letters from
Shopsmith Power Tool Owners
Jim Martin
(address unknown), writes...
“I want
to thank your excellent personnel for helping me with a small problem.
I needed a switch for my MARK V and proceeded to order it. Only problem
was...this dumb Irishman ordered the wrong one! So, I called, expecting
a hassle in getting the wrong one returned and the right one ordered.
Boy, was I wrong! Your gal took care of it so efficiently that I wasn't
sure we were done with everything.
Thank you for making my day. I am a beginner when it comes to woodworking, even though I am 65. Tour equipment will make my retirement years very enjoyable! Thanks again for being the kind of Company I enjoy doing business with.”
North Carolina man enjoys Shopsmith “Fundamentals” course
Doug Lloyd
of Raleigh, NC writes...
“Last week I attended your Fundamentals of Woodworking course...and
although I have been a very satisfied Shopsmith owner for many years,
this was my first opportunity to attend a training session. I would be
remiss if I did not write to tell you what a wonderful experience it was.
The instructor was professional, thoroughly knowledgeable and most helpful.
In all, it was three of the best days I've had in a long time and I am
looking forward to my next class. My compliments to you and your staff
for the great job everyone is doing.”
Michigan man appreciates Shopsmith's honesty
J. K. Cerny
of Troy, MI writes...
“I have owned a MARK V since 1963. It has given me good and faithful
service. On two occasions, I have had some problems with the machine.
The first problem was solved by (Shopsmith's) “Nancy”, over
the phone. The second problem required that I dismantle (the machine)
and send in my headstock. Again, "Nancy" was responsible for the repair.
First, I appreciate Nancy's honesty. She could have sold me another headstock and I would never have known that the old one could be repaired. Second, during the repair, Nancy and I talked and she explained how she had to adapt some washers to solve a "sheaves" problem.
Third, with the return of my headstock (in perfect working condition), the touch I really appreciated was a nice, hand-written letter from Nancy. In her letter, she explained the nature of the repairs and even included suggestions for preventative maintenance. You should feel proud to have in your employ individuals such as Nancy who establish such a fine relationship with your customers.”
