MAR/APR
2004
Volume 47/Issue 2
IN
THIS ISSUE
Project
Articles
•
Strip Laminate Bending
• The Turned Hall Tree
• Two Great Kitchen Gift Items
DEPARTMENTS
•
Ask Smitty
• Owner’s Gallery
• Letters from Owners
•
New Baby Workshop Calendar
Academy Notes
Clean
Cuts - Pt. 5- Sharpening Jointer, Molder & Shaper Knives
Service Pointers
Troubleshooting
the Shopsmith Lathe Duplicator
Safety Tips
Safety Cans for Flammable Liquids
What's
New
Check
out our New Shopsmith Website
EDUCATION
• Find
A Shopsmith Woodworking Academy Near You
•
National
Woodworking Academy in Dayton, OH
ONLINE
CATALOGS
• Online Accessory Catalog
•
Request
Printed Accessory Catalog
• Online
Replacement Parts Catalog
MARK
V INFORMATION
•
Find
A Shopsmith
MARK V Demo Near You
•
Request
MARK V Information Package
LINKS
•
Links Worth Visiting
•
Free Woodworking
Tips
FEEDBACK
Contacting
Shopsmith
Copyright
2004.
Shopsmith, Inc.
All Rights Reserved
Real
Letters from
Shopsmith Power Tool Owners
Jacques Caldwell
of Ponte Vedra Beach, FL writes...
“Having owned Shopsmith equipment since the days of Hans Goldschmidt
(a 10- ER, three subsequent models and presently a model 510), I wanted
to report an incident concerning the help I received from one of your
employees who was staging a demonstration in Jacksonville, Florida at
the Arlington Mall.
I was having some trouble with my Quill Feed and asked your Demonstrator if he would come out to the house and help me pinpoint the problem.
He got up very early one morning and drove 30 miles to my house at the Sawgrass Country Club and found that there was a burr in the housing that was impeding the feed and release of the Quill.
He was here by about 7:30 AM and back at the Mall well before the 10:00 AM opening. He also oiled the machine, checked it out and gave me some valuable tips.
This kind of service and this kind of friendliness is “few and far between” in our busy, hectic days and I felt it incumbent to write you about a courtesy going far beyond the call of duty.
It's this very kind of friendliness and service that has made me a loyal Shopsmith owner and also encouraged the sales of four Shopsmiths to friends of mine in Cincinnati and Jacksonville.”
Texas customer applauds Shopsmith Customer Service
R. S. Baker
of The Woodlands, TX writes...
“I am writing to let you know about an outstanding job done by your
customer service people. I recently called your company regarding a problem
I was having with a Precision Lathe Chuck.
Even though the Chuck is not a Shopsmith product...and even though over two years had lapsed between my purchase and my realization that the Chuck just wouldn't do what I bought it for...no excuses were offered - just great service.
Your people don't hesitate to attribute Shopsmith's customer focus to your personal management style. From what I see, Shopsmith could be a viable contender for the Malcom Baldridge National Quality Award. Have you considered applying?”
Prompt service saves the Holidays for Tennessee owner
Frank B. of
Knoxville, TN writes...
“I've had my Shopsmith since 1982 and this is the first time I've
had occasion to need your Customer Services Department. I'd like to commend
them on their excellent service.
Recently, my control sheave wore out while I was in the middle of making my NOEL and JOY trains that I make every year at this time. I talked to Shopsmith Customer Services and told them my situation. Just three days later, I had a new control sheave and was back in operation with just a little over 64 hours of down-time.
Believe me, I really appreciated this because I had visions of being down for two to three weeks...or even having to take the motor off and have it repaired.
Thanks for such fine service.”
